What is the difference between the Basic and Pro Package Pledge levels?
The Basic Pledge level includes the SC-512L machine only. The Pro Package Pledge level includes the SC-512L, an 8-tool automatic tool changer, live tooling, a tool touch probe, a flood coolant system, and a heavy-duty tailstock.
Last updated: November 19, 2024 19:35
Do you ship internationally?
Yes, SineCore ships internationally! However, the final shipping cost depends on your location and may include customs duties and import taxes specific to your country. These charges are the responsibility of the buyer and will vary based on local regulations. We recommend checking with your country’s customs office to estimate potential fees.
Last updated: November 19, 2024 19:35
Are shipping costs included in the price?
No, shipping costs are not included in the pre-order price. Final shipping charges will vary based on your location and will be calculated and collected after the pre-order process. We will provide detailed shipping information before fulfillment begins. If you have any questions, please reach out to [email protected]
Last updated: November 23, 2024 13:22
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.